FAQs / Help
Windsor on Ice prides itself on providing a real ice surface on which to skate on.
Whilst you are more than welcome to use your own boots, the price per ticket will remain the same.
No, we generally let people skate through to the next session, but this is always down to the discretion of the Rink Manager. The best sessions to skate are early and late afternoons.
No, but the final say will be at the discretion of the Rink Manager.
Yes, buy only into the Skates Off area.
You can hire Ice Guides online, but if you turn up on the day and ask we cannot guarantee who is available. We also have Ice Marshalls on the ice at all times, who will assist if help is needed.
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.
You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.