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FAQs / Help

Is it real ice?

Yes.

If I supply my own boots is it cheaper?

No.

If the rink is not busy are you strict on times?

No, we generally let people skate though, but this is down to the discretion of the Rink Manager.  The best sessions to skate are early and late afternoons.

If I do not like skating can I get my money back?

No, but the final say will be at the discretion of the Rink Manager.

Once on the Ice, can we come off?

Yes, buy only into the Skate Off area.

I can't skate but have two young children. What if I can't manage?

You can hire Ice Guides online, but if you turn up on the day and ask we cannot guarantee who is available.  We also have Ice Marshalls on the ice at all times, who will assist if help is needed.

How do I use my e-tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.