Buying Online

Avoid the queues by buying your tickets online - it's quick, easy and secure.

Simply select your tickets from the options on the right, click 'Next' and follow the instructions.

Your e-ticket will be emailed to you upon completion - print it, present it at the ticket desk and enjoy your day!

Online Security

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Payment Methods

We accept the following credit and debit cards:

Maestro accepted MasterCard accepted VISA Credit accepted VISA Debit accepted VISA Electron accepted Card (Sage Pay) logo

Terms & Conditions

Assumption of Risk

Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but are not limited to, the following:

• Injuries resulting from collision or contact with other skaters
• Injuries resulting from falls
• Injuries that involve objects or artificial structures that are properly within the intended path of travel of the skater
• Injuries resulting from wet flooring

High Risk Groups

Skating is NOT suitable for:

• Pregnant women
• Anyone with a heart condition

Children

Please note, a child is defined by age and must be under the age of 16

If a child does not have any proof of age, it is at the discretion of the Ice Rink Management as to whether a child or adult ticket is required

Management holds the right to refuse entry and Ice Rink Management decision is final

No-one under the age of 4 years old will be allowed on the rink

4-12 year olds must be accompanied by an adult on the rink

Management reserves the right to refuse entry/eject patrons from the rink without refund

Refunds are only given at management discretion

Personal belongings are left at the owner’s risk

 

Skating

DO NOT...

• Do not sit on or climb over the safety barrier
• Do not chip or throw any ice
• Do not skate at excessive speed
• Do not smoke, drink or eat on the ice
• Do not drop litter on the ice
• Do not carry young babies or children on the ice
• Do not skate in chains of more than two
• Do not wear scarves or long coats on the ice
• Do not carry handbags/any bags on the ice
• Do not cut across the middle of the rink
• Do not play tag
• Do not consume alcohol before attempting to skate
• Do not wear peaked caps or hoods on the ice
• Do not congregate at the barrier entrance

DO...

• Do make sure skates are correctly tightened
• Do wear gloves
• Do skate in an anticlockwise direction ONLY
• Do obey instructions given by the ice rink management
• Do obey the Ice Marshalls

Emergencies and Security

Do not...

• Do not leave any belongings left unattended
• Do not congregate or block up any Ice Rink Exits or Fire Exits
• Do not return to skate hire if any alarms have been raised, follow all Fire and Ice marshals directions
• Do not try and run with skates on; do not take skates off before leaving the rink. In the case of an emergency seating will be provided assembly point
• Do not Play with or move any Fire Equipment
• Do not smoke on entry to skate hire.

Do...

• Do obey Fire Marshal and Ice Marshal in the case of any emergency
• Do follow the matting for skaters to walk on when leaving the ice rink
• Do take skates off when clear of the Ice Rink on the matting and chairs provided
• Do report to Fire assembly Point once skates have been removed
• Do tell your child if separated, to find the nearest Ice Marshal and stay with them at all times
• Do allow Belongings to be checked before leaving them at skate counter

THANKYOU FOR READING THE SAFETY RULES

If you are unsure about going on the rink, please check with a member of staff

Cities on Ice General Terms and Conditions

• All users of the Ice Rink skate at their own risk.
• Socks and gloves MUST be worn. Do not wear long coats, long scarves or dangly jewellery.
• No smoking, alcohol, food or drink within the Ice rink Barriers. Do not use mobile phones / cameras on the ice. Please place any rubbish in the bins provided.
• If anyone has any medical condition that may be affected by skating, lighting, loud music, etc. Please advise the Rink management... Rink management holds the right to refuse entry onto the ice.
• Ice skates must be worn only in skate room or on the ice.
• Please do not sit on or climb over the ice rink barriers.
• If you notice any dangerous behavior or someone not complying with rink rules, notify a rink steward immediately.
• Abusive or anti-social behavior will not be tolerated and will result in immediate expulsion from the rink.
• If you are hurt or see anyone injured, notify a steward immediately.
• A First Aid station is located in the rink marquees.
• Tickets are non-transferable and non-refundable; in exceptional circumstance and at the sole discretion of the Management, the rink may need to be closed. In this event, everything will be done to rearrange another convenient session for skating.
• If for any reason the rink is closed we will endeavor to keep closure updated on ticket office web site (main cause of closure will be severe windy conditions)
• On entering the Ice Rink you consent to any photography, filming, or recording authorized or arranged by us for promotional purposes. Should you be on the Ice Rink at the time we shall use reasonable endeavors to inform you that such photography, filming, or recording is taking place
• Rink staff are provided for your safety and you must follow their instructions at all times.
• Items left at the skate counter are left at the owner’s risk.
• In the event of an emergency all skaters must follow instructions of rink managers and marshals.
• Group bookings is 10 people/children and over.
• Any organized parties or gatherings please contact ticket office and rink management.
• Group bookings of children under 12 must be accompanied by a skating adult, we advise the following ratios for schools, community and family groups:-
- 2 members of staff/parent to every 6 children aged 7 or under
- 2 members of staff/parent to every 10 children aged 8 or over
• We welcome all people with special needs; please contact rink management or ticket office for further advice.

Cities on Ice General Advice

• If you fall, take your hands off the ice. To get up, bring one leg up place hands on your knee and push yourself up. Do not crawl to the side barriers. If you cannot get up – alert a rink steward.
• Be aware of your limits and do not exceed them. If you need help – ask a steward.
• Please wear warm clothing. Socks and gloves must be worn.
• Ensure that your skate laces or clips are tight and the boot is offering good support to your ankle.
• Do not take off your shoes until you get to the skate counter. Do not put your skates on until you reach your seat.

Please Note: Ice skating is a sport with inherent risks and Patrons skate at their own risk.

 

Cities on Ice Terms and Conditions for group bookings, disabilities and special needs

• All users of the Ice Rink skate at their own risk.
• Group bookings is 10 people/children and over.
• Any organized parties or gatherings please contact ticket office and rink management.
• Group bookings of children under the age of 12 must be accompanied by a skating adult, we advise the following ratios for schools, community and family groups.

- 2 members of staff/parents to every 6 children aged 7 or under
- 2 members of staff/parents to every 10 children aged 8 or over
- 2 members of staff/parents to every 4 children with moderate learning difficulties or moderate behavioral problems
- 1 to 1 supervision is expected for children with severe learning difficulties or severe behavioral problems, where deemed necessary.
- 1 to 1 supervision is expected for persons with any disability, where deemed necessary.
- Rink management must be advised on all group bookings

 

• People who are wheelchair bound must have a carer where deemed necessary.
• Only one wheelchair at any one time, unless arranged in a group booking with rink management
• Wheelchairs must not be left stationary or stop on barrier line ; wheels will burn into ice and become a danger to anyone trying to pass on the barrier
• People with a disability who are not wheelchair bound, must be able to support themselves on the ice and have a carer with them where deemed necessary.

Booking

• We cannot guarantee availability on the day if not pre booked for one off skating sessions
• All carers accompanying a person with special needs go free